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Adaptation
I have learned that the first week of a CESO assignment should be dedicated to observing, listening, and asking plenty of questions. Not everything is as it appears in cultures foreign to ours in Canada. As Stephen Covey writes, "Seek first to understand, then to be understood".
Of course one's first impulse as a volunteer advisor (VA) is to immediately add value and to start making a difference as soon as possible. One immediate, tiny difference I thought I could make at Hotel Copantl was with their guest suggestion boxes. It seemed to me to be a simple Spanish to English translation issue. The word "complaint" would lead to only negative feedback, when we all know that positive feedback is desirable in at least equal measures.
My suggestion was to change the message to "Guest suggestions", "Guest impressions" or "Guest feedback". Simple, right? This would ensure that the box filled up with something other than complaints, thus providing feedback as to what the hotel was doing well.
Turns out, not only are these complaint boxes the law in Honduras, but the exact wording is the law too.
Another concern arose in that Executive Chef Wilmer was serving beef in the hotel's outlets in two fashions only. Tenderloin was grilled to guests' preferred temperature. Every other cut was sliced thin and grilled or sauteed to medium-well or well-done. The Albertan in me immediately thought this a crime. There are a myriad of cuts on cattle and almost as many preparation methods from roasting to grilling to braising to poaching and more. Something wasn't right here.
An excursion to the Mayan ruins at Copan began to illuminate this issue for me. On the way I saw the Honduran cattle industry at work.
Cattle in Honduras live a simple life of grazing natural grass their whole lives, often on hilly terrain that provides them with plenty of exercise. This leads to generally tougher meat with little fat marbling.
In Alberta, in contrast, beef cattle get relatively little exercise on flat land and end their lives with four to six months in a feedlot where they are "finished" on a rich diet created by nutritionists. This is the secret to the Canadian beef we all know and love (hormones, antibiotics and feedlot issues acknowledged). Undeniably flavourful, tender, juicy.
Original: http://icowley.blogspot.com/2013/01/adapting.html
By: Ian Cowley
Posted: January 4, 2013, 2:01 pm
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