Kevin Kelly's characteristically excellent take on Clay Shirky's Law - "Institutions will try to preserve the problem to which they are the solution."
Some nice insights into barriers to change that emerge because of the nature of human systems.
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Comments
I enjoyed some of the material in The Innovators Solution on the challenges to change. (brief comments here)
You might also find the section discussing Resources, Processes and Values interesting related to your hard and soft processes.