This paper is the second part of the assignment (with instructor feedback) and demonstrates my use of Checkland’s Soft Systems Analysis process to an authentic learning environment, using a rich picture.This report is a technical analysis which applies Checkland’s Soft Systems analysis model to a problem situation arising at a satellite campus set up in Lax Kw’alaams, BC. The program is designed to deliver literacy courses to adults. The courses are delivered as part of the Career and College Preparation (CCP) Program in accordance with an affiliation agreement between the Lax Kw’alaams Band Council, and Northwest Community College.